Privacy Policy

Last Updated: 6 October 2026

Welcome to Tinglet.

At Tinglet, we believe that gifting is personal - and the information you share with us should be treated with the same care.

This Privacy Policy explains what personal information we collect when you visit or shop on our website, how we use it, when we may share it, how we protect it, and the choices and rights available to you.

Note: This Privacy Policy forms an integral part of the Terms of Service and other policies, disclaimers etc. available on the Tinglet website and shall be read in conjunction.

CONSENT

By using the Tinglet website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

Where this Policy refers to “Tinglet”, “we”, “us” or “our”, it means the business operating the Tinglet website.

1. What Information We Collect

We collect only the information that is reasonably necessary to operate our website, process your orders, provide personalised products and communicate with you.

Depending on how you use our website, this may include:

A. Information You Provide When Placing an Order

This may include:

Your name;
Billing and delivery address;
Mobile/telephone number;
Email address;
Order details;
Payment-related information necessary to process or confirm your payment;
Special delivery instructions; and
Any other information you voluntarily provide while placing an order.

B. Information You Provide for Personalised Products

Some Tinglet products may require additional information to create your personalised gift.

Depending on the product, this may include:

Photographs or images uploaded by you;
Names, initials, dates, messages or other text;
Personalisation instructions;
Designs, artwork or other files supplied by you; and
Other information necessary to create the product you have ordered.

Please only upload photographs, documents or other information that you are authorised to provide to us.

If you upload an image containing another person, you are responsible for ensuring that you have the necessary permission or authority to provide that image to us for the purpose of fulfilling your order.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

IP address;
Browser and device information;
Operating system;
Website pages visited;
Date and time of visits;
Referring website or source;
Approximate location derived from technical information; and
Website usage and interaction information.

This information may be collected through cookies, similar technologies, analytics tools and other standard website technologies.

D. Information You Provide When Contacting Us

If you contact us through email, WhatsApp, mobile phone, contact forms, social media or any other channel, we may collect the information you provide to us, including your name, contact details, order information and the contents of your communication.

2. Why We Collect and Use Your Information

We use your information for specific and legitimate business purposes, including:

To Process and Deliver Your Orders

We use your name, contact details and delivery information to:

Confirm your order;
Process and fulfil your purchase;
Create personalised products;
Arrange shipping and delivery;
Provide order updates;
Handle returns, refunds and replacements; and
Provide customer support.

To Communicate With You

We may contact you by email, mobile phone, SMS, WhatsApp or other appropriate channels to:

Confirm or update you about an order;
Clarify personalisation instructions;
Resolve an issue with your order;
Respond to your questions;
Provide customer support; or
Communicate other information relating to a transaction or service you have requested.

To Improve Tinglet

We may use information about website usage and orders to:

Understand how customers use our website;
Improve our products and services;
Improve website functionality;
Identify technical problems;
Analyse trends and performance; and
Improve the overall shopping experience.

To Protect Our Business and Customers

We may process information to:

Prevent fraud and misuse;
Detect suspicious or unauthorised activity;
Protect our website, systems and customers;
Investigate security incidents;
Enforce our terms and policies; and
Comply with applicable laws or lawful requests from government or law-enforcement authorities.

For Marketing and Promotional Communications

Where required, we will obtain the appropriate consent before using your personal information to send promotional communications.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You will continue to receive essential transactional communications even if you opt out of marketing communications.

3. Personalised Products and Customer Photos

Tinglet offers personalised products, which means that you may choose to provide photographs, names, messages and other personal information for us to use in creating your order.

We use this information only to the extent reasonably necessary to:

Create your personalised product;
Process and fulfil your order;
Check your personalisation instructions;
Communicate with you about the order; and
Handle customer service, returns, replacements or disputes relating to the order.

We do not use customer-uploaded photographs or personalisation information for unrelated purposes without an appropriate legal basis or your permission.

Unless otherwise agreed with you, customer-uploaded photographs and personalisation files will not be used by Tinglet for advertising, social media, website displays or promotional material.

If we would like to feature your personalised product, photograph, review or other customer content publicly, we will seek your permission where required.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method you choose, you may be redirected to or interact with a payment gateway or other payment service provider.

Tinglet does not intend to store your complete debit card, credit card, UPI, PIN, banking password or other sensitive payment credentials on its own systems.

Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.

We may receive limited payment information from the payment provider, such as payment status, transaction reference or other information necessary to confirm and reconcile your order.

5. Sharing Your Information

We do not sell your personal information.

We may share information with third parties where reasonably necessary to provide our services, fulfil your order, operate our business or comply with the law.

These third parties may include:

Delivery and Logistics Partners

We may share your name, address, phone number and order information with courier, shipping and logistics partners so that your order can be delivered.

Payment Service Providers

Payment-related information may be processed by payment gateways and financial service providers to process your payment securely.

Technology and Service Providers

We may use third-party providers for services such as:

Delivery and logistics partners;
Payment service providers;
Technology and service providers;
Professional advisers; and
Government and law-enforcement authorities.

6. Cookies and Similar Technologies

Tinglet may use cookies and similar technologies to make our website work properly and to understand how visitors use it.

Cookies may be used for purposes such as:

Keeping items in your shopping cart;
Remembering preferences;
Maintaining website functionality;
Understanding website traffic and usage;
Improving website performance; and
Measuring the effectiveness of marketing or advertising, where applicable.

Some cookies may be placed by third-party service providers that provide analytics, payment, advertising or other website services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Where applicable law requires consent for particular cookies or tracking technologies, Tinglet will provide an appropriate mechanism to obtain and manage that consent.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Completing and supporting your orders;
Handling returns, refunds and disputes;
Maintaining appropriate business and transaction records;
Complying with tax, accounting and other legal obligations;
Preventing fraud and misuse;
Resolving complaints; and
Establishing, exercising or defending legal claims.

When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymise or otherwise dispose of it, subject to applicable legal or regulatory requirements.

For personalised products, we will seek to avoid retaining customer-uploaded photographs and personalisation files longer than reasonably necessary for the relevant business purpose.

Certain records may need to be retained for longer periods where required by law or where reasonably necessary to protect our legal rights.

8. Security of Your Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and the risks involved, these measures may include:

Access controls;
Password and account security;
Secure transmission of information;
Restricted access to personal information;
Appropriate controls for third-party service providers;
Backups and recovery measures;
Monitoring for suspicious or unauthorised activity; and
Other technical and organisational safeguards appropriate to the circumstances.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will take appropriate steps as required by law.

9. Use of Artificial Intelligence and Automated Technologies

Tinglet may use artificial intelligence (“AI”), machine-learning tools and other automated technologies as part of operating and improving our products and services.

Depending on the product or service, AI-enabled tools may be used for purposes such as:

Assisting with the creation, editing, enhancement or personalisation of products;
Providing product recommendations or improving the shopping experience;
Assisting with customer support and communications;
Detecting fraud, misuse or security threats; and
Improving our website, products and services.

Tinglet will not use customer-uploaded photographs or other personalisation information to train AI models or for unrelated AI development purposes unless we have an appropriate legal basis and, where required, have obtained the necessary consent.

10. How to Exercise Your Rights or Raise a Privacy Concern

If you would like to:

Request correction / deletion of your personal information;
Opt out of marketing;
Raise a privacy concern; or
Make a complaint regarding the handling of your personal information,

please contact us at:

Privacy/Grievance Email: tingletgifts@gmail.com

Please provide enough information for us to identify your request and verify that the request relates to you.

We will process and respond to requests in accordance with applicable law and within the applicable time period.

Where we are unable to fulfil a request, we may explain the reason to the extent permitted by law.

11. Children’s Privacy

Tinglet’s website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate steps.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment providers, social media platforms, delivery partners or other services.

If you click on a third-party link or use a third-party service, that service may collect and process your information according to its own privacy policy.

Tinglet is not responsible for the privacy practices, security or content of third-party websites or services that are not operated by us.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

13. Accuracy of Your Information

We rely on you to provide accurate and up-to-date information.

Please ensure that your name, delivery address, mobile number, email address and personalisation details are correct before placing an order.

If you notice an error, please contact us as soon as possible.

Tinglet is not responsible for delays, failed deliveries or incorrect personalisation resulting from inaccurate information supplied by the customer, subject to your rights under applicable consumer law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this Policy.

We encourage you to review this page periodically.

15. Applicable Law

This Privacy Policy is governed by the laws of India.

16. Contact Us

If you have any questions about this Privacy Policy or how Tinglet handles personal information, please contact us:

Tinglet
Email: tingletgifts@gmail.com
Phone/WhatsApp: 1234567890
Address: B4, Safdarjung Enclave, New Delhi

Your privacy matters to us. Thank you for trusting Tinglet with your information.