Refund, Return & Cancellation Policy
Last Updated: 6 October 2026
At Tinglet, we want you to love what you receive. We also understand that sometimes things don’t go as planned. This Refund, Return & Cancellation Policy explains when you can cancel an order, request a return or replacement, or receive a refund.
We have kept this policy as simple and transparent as possible.
1. Our Commitment
Tinglet makes reasonable efforts to ensure that all products supplied correspond to the product description, specifications and personalisation details displayed on the website at the time of purchase.
Product images are provided for illustrative and representational purposes only, and the actual product may vary in colour, texture, finish, appearance or other visual details due to factors including manufacturing processes, materials, lighting, photography, screen settings and the individual nature of customised products.
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us and we will work with you to provide an appropriate resolution.
2. Can I Cancel My Order?
Before Your Order Is Processed
You may request cancellation of your order by contacting us at tingletgifts@gmail.com as soon as possible before the order has been processed.
After Processing or Production Has Started
Because many Tinglet products are made-to-order or personalised specifically for you, cancellation may not be possible once the order has been processed or production has started.
3. Returns for Personalised & Made-to-Order Products
Many Tinglet products may be customised specifically according to the information, photographs, names, text, colours, designs or other instructions provided by you.
Because these products are created specifically for you, we generally cannot accept returns simply because you have changed your mind, no longer require the product, or do not like the personalisation after production has begun, provided the product has been made correctly according to the details submitted by you.
However, if the product:
- Arrives damaged;
- Is defective;
- Is the wrong product;
- Contains incorrect personalisation due to an error on our part;
- Is materially different from the product ordered; or
- Is missing any component or item that was included in your order;
please contact us. We will assess the issue and provide an appropriate resolution.
4. Returns for Non-Personalised Products
For products that are not personalised or made specifically to your order, returns may be accepted within 7 days from the date of delivery. No return request will be accepted or processed after the 7-day period has elapsed.
Products returned to us should be:
- Unused and in their original condition;
- Accompanied by their original packaging and accessories; and
- Accompanied by the invoice/order details.
A product will not become ineligible for a valid defect, damage, wrong-item or non-conformity claim merely because the original packaging is unavailable.
5. What If My Order Arrives Damaged, Defective, or I Receive a Wrong Product?
We take care while packing every order, but products can occasionally be damaged during transit.
If your order arrives damaged, is defective, or is the wrong product:
- Please take a clear photograph or short video of the package and the product as soon as possible.
- Contact us at tingletgifts@gmail.com with your order number.
- Please provide the photograph/video and a brief description of the issue. We may ask for additional information if necessary to understand the issue.
- Keep the product and packaging safely until we have completed our assessment.
Please report the issue preferably within 24 hours of delivery so that we can investigate the matter promptly and provide an appropriate resolution, including replacement, repair or refund.
You will not be required to bear the cost of correcting an error attributable to Tinglet.
6. Personalisation Errors
Please carefully check all names, dates, photographs, messages, spellings, colours and other personalisation details before placing your order.
If the Error Was Made by You
If a product has been correctly made according to the information submitted by you, Tinglet may not be able to accept a return or refund merely because the information supplied by you was incorrect.
For example, if you provide the name “Riya” and the product is correctly made with “Riya”, but you later realise that you intended “Ria”, the product may not be eligible for a change-of-mind return.
If the Error Was Made by Tinglet
If the product contains a personalisation error that differs from the information you submitted to us, please contact us.
Where the error is attributable to Tinglet, we will provide an appropriate resolution, which may include a replacement or refund.
7. How Do I Request a Return, Replacement or Refund?
Please contact us at:
Email: tingletgifts@gmail.com
Customer Support: WhatsApp at 1234567890
Please include:
- Order number;
- Name used for the order;
- Product name;
- Reason for the request; and
- Photographs/videos, wherever relevant.
Once we receive your request, we will review it and communicate the next steps.
Where a return is required, we will provide instructions regarding the return or collection of the product.
Please do not send products to us without first contacting customer support and receiving return instructions.
8. Return Shipping Costs
Where the return, replacement or refund is required because:
- The product is defective;
- The product arrived damaged;
- The wrong product was sent; or
- The product contains an error attributable to Tinglet;
Tinglet will arrange or bear the reasonable return/collection costs, as applicable.
For returns that are permitted for other reasons, any applicable return shipping charges will be communicated to you before the return is processed.
9. Refunds
Once a refund is approved, we will initiate the refund within 7 business days to the original payment method used for the order, wherever reasonably possible.
The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway or other payment service provider.
If a refund cannot reasonably be made to the original payment method, we may contact you to arrange an alternative lawful method of refund.
Any refund will ordinarily include the amount actually paid by you for the affected product. Where applicable, refund of delivery charges will be handled in accordance with the reason for the refund.
10. Orders That Are Lost or Undelivered
If an order is lost in transit or is confirmed by the logistics provider as undelivered, please contact us.
We will investigate the shipment with our logistics partner and, depending on the circumstances, arrange a replacement or refund.
If the tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible so that we can investigate the matter.
11. Incorrect or Incomplete Delivery Address
Please carefully check your delivery address before placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided by you, or because the recipient was unavailable after reasonable delivery attempts, we may need to charge additional shipping costs for re-delivery.
For personalised products that have already been produced, cancellation or refund may not be possible solely because the delivery could not be completed due to incorrect address information supplied by the customer.
12. Products That Cannot Be Returned
Certain products may not be eligible for a change-of-mind return because of their nature, particularly products that are:
- Personalised or customised specifically for the customer;
- Made according to customer-provided specifications; or
- Otherwise identified on the product page as non-returnable.
However, these exclusions do not apply to products that are wrong, defective, damaged, or otherwise eligible for a remedy under this Policy or applicable law.
13. Refunds Are Not Denied for Valid Consumer Claims
Tinglet does not intend to use this policy to exclude or restrict any claims that are legally and reasonably valid.
14. Promotional Offers and Discounted Products
Products purchased using promotional offers, discount codes or other special offers may be subject to additional terms that will be disclosed at the time of the offer.
Unless otherwise stated, a promotional discount does not remove your rights in respect of defective, damaged, or incorrectly supplied products.
Where a refund is due for an order placed using a discount or promotional offer, the refund will generally be calculated based on the amount actually paid for the affected product/order, subject to the terms of the offer.
15. Exchange Policy
Where a replacement is appropriate, Tinglet may provide an exchange/replacement instead of a refund, depending on the availability of the product and the circumstances of the claim.
For personalised products, a replacement may be preferred where the issue resulted from an error attributable to Tinglet.
If the same product is unavailable, we may provide another appropriate remedy, including a refund, as applicable.
16. Updates to Policy
Tinglet reserves the right to update this policy from time to time to reflect changes in our business practices or applicable laws.
The updated version will be published on this page with the revised “Last Updated” date.
17. Grievance Redressal
If you have a complaint or concern regarding an order, refund, return or replacement, please contact our Grievance Officer:
Email: tingletgifts@gmail.com
Phone: 1234567890
We will make reasonable efforts to acknowledge and resolve complaints.
18. Contact Us
For questions regarding cancellations, returns, replacements or refunds:
Tinglet
Email: tingletgifts@gmail.com
Phone/WhatsApp: 1234567890
We are always happy to help.
Thank you for shopping with Tinglet. ❤️